Terms and Conditions for Carpet Cleaning Services
These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning Brixton to customers in the United Kingdom. By making a booking, confirming an appointment, or allowing work to commence, the customer agrees to be bound by these terms. Please read them carefully before placing a booking. They are intended to create clear expectations about the service, payment, access, cancellation, liability, and the handling of waste generated during the performance of cleaning work.
In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the service. These terms apply to all domestic and commercial carpet cleaning appointments unless otherwise agreed in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue in force to the fullest extent permitted by law.
We reserve the right to update these Terms and Conditions at any time. Any updated version will apply to bookings made after the date of publication or confirmation. It is your responsibility to review the terms before confirming a service. Where a separate written agreement exists, the written agreement will apply only to the extent that it does not conflict with these terms.
Booking Process
Bookings for carpet cleaning in Brixton and surrounding areas are accepted subject to availability. A booking request may be made by telephone, email, online form, or any other channel made available by us from time to time. A booking is not confirmed until we have acknowledged it and, where required, received any deposit or pre-authorisation requested at the time of booking. We may ask for details such as the number of rooms, approximate carpet condition, access restrictions, parking limitations, and any known stains or treatment requirements in order to prepare an accurate quotation.
Any quotation is based on the information you provide and on standard assumptions about property access, room condition, and normal cleaning requirements. If the actual work differs materially from the information supplied, we may revise the price before or during the appointment. This may occur where there are unusually heavy stains, excessive soiling, pet contamination, furniture moving beyond the agreed scope, or a need for specialist products or extended labour. Any change in price will be explained before additional work is carried out whenever reasonably practicable.
You are responsible for ensuring that the areas to be cleaned are reasonably accessible and that any fragile, valuable, or unsuitable items are removed or protected before the appointment begins. Where we are asked to move light furniture, this will be done only if safe and practical. We do not move items that are heavy, fixed, hazardous, or likely to cause damage. If access is delayed because of inaccurate information, missing keys, restricted entry, or the absence of an authorised person, we may treat the appointment as a late cancellation and charge accordingly.
Services Provided and Customer Obligations
Our carpet cleaning service may include vacuuming, stain treatment, hot water extraction, low-moisture cleaning, deodorising, or other methods appropriate to the carpet type and condition. The specific method used will depend on fibre composition, age, visible wear, and manufacturer guidance where available. We do not guarantee the removal of every stain, mark, odour, or sign of wear. Some stains are permanent, may have previously damaged the fibres, or may only be partially reduced due to age, chemical reaction, or prior incorrect treatment by third parties.
You must disclose at the time of booking any known issues that may affect the service, including but not limited to mould, infestation, bodily fluids, biohazards, excessive pet soiling, loose dyes, fragile fibres, previous flooding, or damage to underlay. Failure to disclose such matters may affect our ability to perform the work safely and may result in additional charges or cancellation of the appointment. We may refuse to clean certain items or areas if, in our reasonable opinion, doing so could create a health and safety risk or increase the likelihood of damage.
Where possible, we will take reasonable care to minimise disruption to your household or business. However, carpets may remain damp for a period after cleaning, and drying time will vary depending on ventilation, temperature, humidity, carpet pile, and the cleaning method used. You should avoid walking on damp carpets where possible and keep children and pets away until the area is safe to use. Any aftercare recommendations provided on-site should be followed to help maintain the result and reduce the risk of re-soiling.
Payments
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed, payment is due immediately upon completion of the service. We may accept payment by cash, bank transfer, card payment, or other methods communicated to you in advance. We are not obliged to begin work if payment arrangements are unclear or if any required deposit has not been received. Invoices must be paid in full within the stated payment period, and any overdue amounts may be pursued by lawful means.
If a deposit is requested, it is used to reserve the appointment slot and may be non-refundable where the cancellation rules in these terms apply. A deposit does not constitute payment in full unless expressly stated. Any additional charges arising from extra labour, specialist treatment, parking costs agreed in advance, congestion-related access issues, or additional services requested on the day may be added to the final invoice. Where we reasonably believe the property condition differs from the booking description, we may pause the work until revised charges are approved.
All prices are stated in pounds sterling and, unless expressly stated otherwise, are inclusive of applicable taxes at the rate in force at the time of invoicing. Any pricing error that is obvious and could reasonably have been recognised as an error may be corrected before work begins. We may also charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable to business customers, together with reasonable recovery costs.
Cancellations and Rescheduling
You may cancel or reschedule a booking by giving notice in a reasonable time. The amount of notice required may vary depending on the size and complexity of the job, but where no specific agreement has been made, at least 24 hours’ notice is expected for standard domestic carpet cleaning appointments. If you cancel with less notice, or if we are unable to complete the work because no one is present, access is refused, or essential conditions are not met, we may charge a cancellation fee or retain any deposit already paid to cover lost time and administrative costs.
We reserve the right to reschedule or cancel an appointment due to circumstances beyond our control, including adverse weather, traffic disruption, equipment failure, illness, staff availability, building access problems, or safety concerns. Where this occurs, we will seek to offer an alternative appointment at the earliest reasonable opportunity. We will not be liable for any indirect loss resulting from a cancellation or delay, including loss of business, inconvenience, or missed personal arrangements, except where liability cannot lawfully be excluded.
If the job cannot proceed because the carpet or surrounding area is unsuitable for cleaning, or because the scope of work materially differs from what was agreed, we may either offer a revised quote, reduce the service to the safe elements that can be completed, or cancel the appointment. Where cancellation is due to your failure to provide accurate information or safe access, any call-out, waiting, or wasted travel time may be charged at our discretion if this is reasonable in the circumstances and permitted by law.
Liability and Damage
We will use reasonable skill and care in carrying out all professional carpet cleaning work. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we shall not be responsible for pre-existing damage, hidden defects, wear and tear, discolouration caused by age, poor previous cleaning, or damage arising from the inherent nature of the carpet or textile.
Carpets, rugs, and associated flooring materials vary widely in fibre content, construction, and condition. Some materials may react unpredictably to water, heat, detergent, agitation, or stain removal chemicals. Unless you have informed us otherwise and we have agreed in writing to use a specific method, you accept that cleaning carries normal industry risks such as slight shade variation, pile distortion, residue marking, or temporary odour from detergents and moisture. We are not liable for outcomes that arise from those normal and disclosed risks where reasonable care has been taken.
If you believe damage has occurred during the service, you must notify us as soon as reasonably practicable and, in any event, within 24 hours of completion, unless this would be unreasonable in the circumstances. You should take steps to limit any further loss. We may request photographs, product labels, cleaning records, or other evidence to assess the issue. Our liability for any proven loss arising from our breach of contract, negligence, or misrepresentation shall be limited to the amount paid or payable for the service giving rise to the claim, except where such limitation is not permitted by law.
Waste Regulations and Environmental Compliance
We are committed to handling waste and wastewater in accordance with applicable UK environmental and waste management requirements. During carpet cleaning, waste may include recovered dirt, used cleaning solution, lint, packaging, disposable cloths, and similar materials. We will take reasonable steps to dispose of waste lawfully and responsibly. Where waste is collected or removed by us, it will be handled in a manner consistent with applicable regulations and accepted industry practice.
You must not ask us to dispose of prohibited materials, hazardous waste, needles, sharp objects, chemical containers, asbestos-containing materials, or any item that requires specialist licensed disposal unless we have expressly agreed and are authorised to handle it. If such items are present in or near the treatment area, you must disclose this before the appointment. We may refuse to proceed if the site conditions or waste streams are unsuitable or unsafe. Any additional waste-handling costs, specialist disposal fees, or extra protective measures required because of undisclosed waste may be charged to you where lawful.
Where wastewater is extracted during the cleaning process, we will aim to prevent contamination of surfaces and drains and to dispose of any resulting waste appropriately. You are responsible for ensuring that the property’s drains, sinks, and waste points are fit for normal use. We are not responsible for existing drainage defects, blockages, or environmental problems that are not caused by our negligence. If local disposal or access requirements prevent the safe completion of the work, we may suspend or end the appointment without liability for resulting delay.
Health, Safety, and Property Conditions
We may refuse to work in conditions that are unsafe, unhygienic, or likely to cause damage. This includes locations with exposed wiring, unstable flooring, severe damp, aggressive animals, hazardous substances, or any condition that presents a risk to personnel, occupants, or property. You must ensure that the work area is safe, that children and pets are supervised, and that we are informed of any relevant hazards before work begins. Where appropriate, we may request that the area be cleared or ventilated before cleaning starts.
We are not liable for loss or damage caused by your failure to follow reasonable instructions relating to drying, ventilation, access, or use of the cleaned area after completion. If you reintroduce furniture, walk on the carpet too soon, or apply your own cleaning products before the carpet has dried, any resulting marks or deterioration are your responsibility unless caused by our negligence. This does not affect your statutory rights as a consumer.
Any materials, equipment, or supplies left on-site by us remain our property unless otherwise agreed. You must not tamper with, remove, or interfere with our equipment. We may charge for replacement or repair where any item is lost or damaged due to your negligence, deliberate act, or failure to supervise third parties in your control, subject always to any legal limitations on such charges.
Complaints, Force Majeure, and General Provisions
If you have a concern about the service, you should raise it promptly so that we can investigate and, where appropriate, offer a remedy. We may propose a re-clean, a partial refund, or another fair solution depending on the nature of the issue. No waiver of any right under these terms shall be effective unless agreed in writing. If we do not enforce a right on one occasion, that does not prevent us from enforcing it later.
We shall not be in breach of these terms nor liable for delay or failure in performance caused by events beyond our reasonable control. Such events may include extreme weather, fire, flood, industrial action, transport disruption, supply shortages, or actions of public authorities. If a force majeure event continues for an extended period, either party may cancel the affected booking by written notice, without further liability except for amounts already due for work lawfully completed.
These terms form the entire agreement between you and us in relation to the service, unless varied in writing. If any provision is held invalid or unenforceable, the remaining provisions will continue in effect. A person who is not a party to these terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term. Nothing in these terms affects your non-excludable statutory rights as a consumer.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. If you are a consumer resident in another part of the United Kingdom, any mandatory protections available under your local law will continue to apply where required. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where applicable consumer law provides otherwise.
By confirming a booking with Carpetcleaning Brixton, you acknowledge that you have read, understood, and agreed to these terms. If you do not accept any part of them, you should not proceed with the booking. These terms are designed to support a fair, transparent, and lawful carpet cleaning service for both domestic and commercial customers, with clear rules on booking, payment, cancellation, liability, waste handling, and legal compliance.
