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Carpet Cleaning Brixton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Carpet Cleaning Brixton provides professional cleaning services to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Client means any individual, business or organisation that requests or uses our services.
Company means Carpet Cleaning Brixton, the provider of the cleaning services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, stain removal, end of tenancy cleaning, or related work performed by the Company.
Premises means the property or location where the Services are to be carried out.
Technician means an employee, contractor or representative of the Company who carries out the Services.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning and related services within Brixton and surrounding areas. The precise scope of work for each booking will be agreed at the time of confirmation and may be described verbally or in a written quote or booking confirmation.
The Company reserves the right to refuse any job which it reasonably believes to be unsafe, unsuitable, or outside its normal service capabilities. The Client will be informed if the Company cannot undertake all or part of the requested work.
3. Booking Process
Bookings can be made by the Client through the Company’s accepted communication channels. By placing a booking, the Client confirms that they have the authority to do so and that they accept these Terms and Conditions.
The Client must provide accurate information regarding the Premises, including access details, type and size of areas to be cleaned, nature of stains, presence of pets, and any known issues such as loose carpets, damaged flooring, or delicate fabrics. The Company relies on this information to estimate the time, materials and cost of the Services.
All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation. The Company may offer an estimated arrival window for the Technician. While the Company aims to attend within the agreed time frame, occasional delays can occur due to traffic, prior jobs overrunning, or other circumstances beyond the Company’s control.
4. Estimates and Quotes
Any price communicated prior to inspection of the Premises is an estimate only and may be subject to change if the actual condition or size of the items or areas to be cleaned differs from the information initially provided by the Client.
If the scope of work changes or additional tasks are requested by the Client on the day of service, the Company may adjust the price and time required. The Client will be informed of any change in price before additional work is carried out wherever practicable.
5. Access to the Premises
The Client is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes arranging any necessary parking permissions or visitor permits where applicable. Any parking fees or fines incurred as a result of inadequate arrangements by the Client may be added to the final invoice.
If the Technician cannot gain access to the Premises at the scheduled time due to issues within the Client’s control, this may be treated as a late cancellation and a fee may be charged in accordance with the cancellation terms set out below.
6. Client Responsibilities
The Client is expected to:
Ensure that the Premises are reasonably tidy and that areas to be cleaned are accessible.
Remove small items, toys, breakables and personal belongings from the floor and surfaces where work will take place.
Identify and bring to the Technician’s attention any existing damage, stains, loose fittings, or areas of concern before work begins.
Keep children and pets away from the work area for the duration of the Service and any specified drying time.
Follow any aftercare advice given by the Technician regarding ventilation, drying times and use of treated areas.
7. Payments and Charges
All fees for Services are payable by the Client in accordance with the agreed price and payment terms. Unless otherwise agreed in advance, payment is due immediately upon completion of the Services.
The Company may accept various forms of payment. The payment methods accepted will be communicated to the Client during the booking process or before completion of the work.
For certain bookings, including larger commercial jobs or end of tenancy cleans, the Company may require a deposit or full payment in advance. Any such requirement will be notified to the Client at the time of booking.
If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including collection and legal fees.
8. Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise agreed, the following will apply:
If the Client cancels or reschedules more than 24 hours before the scheduled start time, no cancellation fee will normally be charged.
If the Client cancels or reschedules less than 24 hours before the scheduled start time, the Company may charge a late cancellation fee. This may be a fixed fee or a percentage of the agreed price, reflecting costs incurred and loss of opportunity to allocate the slot to another Client.
If the Technician attends the Premises at the scheduled time and is unable to gain access or commence work due to circumstances within the Client’s control, this may be treated as a late cancellation and a corresponding fee may be charged.
The Company reserves the right to cancel or reschedule a booking in case of unforeseen circumstances including, but not limited to, staff illness, vehicle breakdown, extreme weather or situations that could compromise safety. In such cases, the Company will notify the Client as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.
9. Service Standards and Limitations
The Company aims to provide Services with reasonable care and skill, using appropriate cleaning methods and products suited to the materials being treated. However, the Client acknowledges that:
Certain stains, odours, wear and discolouration may be permanent and cannot be fully removed or restored by cleaning.
Results may vary depending on the age, condition, and type of carpet, rug or upholstery, as well as previous treatments and cleaning products used.
The Company does not guarantee complete stain or odour removal or colour restoration. Any such references are to be understood as aims rather than guarantees.
The Client must inform the Technician of any known or suspected issues such as colour instability, shrinkage risk, prior damage or use of inappropriate cleaning agents on the items to be cleaned.
10. Damage and Liability
The Company will exercise reasonable care in carrying out the Services. If damage is caused by the negligence of the Company or its Technicians, the Company will, at its option, repair the damage, arrange for a third party to repair it, or compensate the Client for the loss, subject to the limitations set out in these Terms and Conditions.
The Company’s total liability for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the specific Service in respect of which the claim is made, or the amount actually paid by the Client for that Service, whichever is lower.
The Company will not be liable for:
Wear, fading, pre existing damage, defects, or deterioration that become more visible following cleaning.
Damage resulting from the Client’s failure to disclose relevant information, including the nature of fabrics, prior treatments or existing issues.
Any indirect or consequential losses such as loss of profit, loss of business, or loss of opportunity.
Any damage or loss that is not reasonably foreseeable at the time the contract is formed.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded under applicable law.
11. Complaints and Inspection
If the Client is dissatisfied with any aspect of the Service, they should raise the issue with the Technician on site wherever possible, or contact the Company as soon as reasonably practicable after the Service has been completed.
The Client is encouraged to inspect the work carried out while the Technician is still present. The Company may not be able to consider complaints about visible issues raised more than a reasonable time after completion, as conditions at the Premises can change and affect the outcome.
Where a complaint is received, the Company may request photographs or the opportunity to re inspect the Premises. The Company will aim to resolve the matter by offering, where appropriate, a re clean of the affected areas or another reasonable remedy, subject to the limitations set out in these Terms and Conditions.
12. Waste and Environmental Regulations
The Company will handle waste and used materials generated during the performance of the Services in accordance with applicable UK waste and environmental regulations.
Standard domestic waste such as used cloths, disposable pads or packaging will be collected by the Technician and either removed where practicable or placed in the Client’s normal waste or recycling facilities with the Client’s consent. The Company will not remove large quantities of general household rubbish or items unrelated to the cleaning work.
Where the Services give rise to any waste that is controlled under UK waste regulations, the Company will store, transport and dispose of such waste in a lawful manner. The Client must not request disposal methods that would breach local or national environmental legislation.
The Company uses cleaning products selected to be effective and appropriate for the task. Where possible, the Company seeks to use solutions that minimise environmental impact, but performance and safety requirements may take priority. The Client should inform the Company in advance of any specific environmental or allergy related concerns so that suitable products can be considered.
13. Health and Safety
The Company follows reasonable health and safety practices in the provision of its Services. The Client agrees to cooperate with any health and safety instructions given by the Technician, such as keeping clear of cables, hoses, and wet surfaces.
Some areas may remain damp for a period after cleaning. The Client is responsible for ensuring that these areas are not walked on unnecessarily and that appropriate care is taken to avoid slips, trips or damage to furnishings and footwear. The Client should follow any specific advice regarding ventilation and drying.
14. Privacy and Data Protection
The Company will collect and process personal information about the Client only as necessary to manage bookings, provide Services, take payment, and handle queries or complaints. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will not sell or share Client information with unrelated third parties for marketing purposes. Information may be shared with trusted partners such as payment processors or subcontractors where this is necessary to provide the Services.
15. Changes to These Terms
The Company may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the Company’s website or otherwise communicated to the Client. The version of the Terms and Conditions in force at the time of the Client’s booking will apply to that booking.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with any confirmed booking details and agreed written variations, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings, arrangements, or representations, whether written or oral.
